Refund Policy
We're committed to your satisfaction and want you to understand our refund process. This policy outlines when refunds apply and how to request them.
Eligibility Requirements
Refund requests must meet specific criteria to ensure fair treatment for all clients. We've established these guidelines based on our experience helping Australian businesses since 2019.
- Request submitted within 30 days of initial service purchase or subscription start date
- Original payment method still active and accessible for refund processing
- Account in good standing with no outstanding obligations or disputes
- Service usage below 25% of allocated resources or consultation hours
Important: Customized consultation packages and one-on-one advisory sessions have different eligibility timeframes. These specialized services must be cancelled within 7 days of booking confirmation.
Refund Process Timeline
Our refund process follows clear steps to ensure prompt resolution. Most refunds complete within 14 business days, though some payment methods take longer to process.
Step 1: Submit Request
Email your refund request to support@qualosreon.com with account details and reason for refund. Include your invoice number and contact information.
Step 2: Initial Review (2-3 Business Days)
Our team reviews your request against eligibility criteria. We'll contact you if additional information is needed or if clarification is required.
Step 3: Approval & Processing (5-7 Business Days)
Approved refunds are processed back to your original payment method. You'll receive confirmation once the refund has been initiated.
Step 4: Payment Method Processing (3-10 Business Days)
Your bank or payment provider processes the refund. Credit cards typically take 3-5 days, while bank transfers may take up to 10 business days.
Service-Specific Policies
Different services have varying refund conditions based on the nature of delivery and resource allocation. Here's what applies to each service category:
- Monthly Subscriptions: Cancel anytime with refund for unused full months remaining
- Annual Plans: Pro-rated refund available for first 60 days, then subject to early termination fee
- Consultation Hours: Unused hours refundable within 90 days of package purchase
- Workshop Attendance: Full refund if cancelled 48+ hours before scheduled start time
Non-Refundable Situations
Some circumstances don't qualify for refunds, typically when services have been substantially used or delivered. We believe in being upfront about these limitations.
Services used beyond the initial evaluation period, completed consultation sessions, downloaded materials, and third-party fees incurred on your behalf are not eligible for refund.
- Completed consultation sessions or workshops already attended
- Services cancelled after 30-day evaluation window has closed
- Account termination due to policy violations or misuse
- Third-party software licenses or tools purchased through our platform
Payment Method Considerations
Refund processing times vary depending on how you originally paid. We work with Australian banks and international payment processors to ensure smooth transactions.
- Credit Cards: 3-5 business days after processing, statement reflects refund within 1-2 billing cycles
- Debit Cards: 3-7 business days, funds available once your bank processes the transaction
- Bank Transfer: 5-10 business days, may include small processing fee depending on your bank
- PayPal: 2-4 business days to your PayPal account, then standard withdrawal times apply
If your original payment method is no longer available, we'll work with you to arrange an alternative refund method. This may require additional verification steps for security purposes.
Questions About Refunds?
Our support team is ready to help with your refund questions.
Email: support@qualosreon.com
Phone: +61 2 9637 1446
Address: 15-17 Station St, Toowoomba, QLD, 4350, Australia
Response time: Within 24 hours during business days